Sentle Legal Information

Sentle Terms of Supply for the Sentle Client Data Management System

This page (together with our Privacy Policy and Terms of Website Use) tells you information about us and the legal terms and conditions (Terms) on which we provide you with access to our client data management system which stores information as provided or entered by you on our dedicated website www.sentlecrm.com (Service(s) which term shall include each and/or all Tiers as defined below).
We amend these Terms from time to time as set out in clause 6. You should therefore review these Terms periodically and, in particular, upon renewal of your subscription to the Service following a previous cancellation to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 13 July 2017.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We operate the websites www.sentle.com, www.sentle.co.uk and www.sentlecrm.com (collectively our Websites and each a Website). Sentle Limited, a private limited company registered in England with number 10485027 whose registered office is at 4 Parkside Court, Greenhough Road, Lichfield, Staffordshire, England, WS13 7AU. Our VAT number is 266 8576 49.
1.2 You may contact us by e-mailing us at support@sentle.co.uk or use the Zendesk help system offered as part of our Service.

2. USE OF THE SERVICE

2.1 Your use of our Websites is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
2.2 These Terms will apply to any contract between us for the subscription by you to the Services and the provision by us of the Services (Contract). Please read these Terms carefully and make sure that you understand them before subscribing to our Service. Please note that before subscribing you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to use the Service.
2.3 You should print a copy of these Terms or save them to your computer for future reference.

3. OUR SERVICE

3.1 We are an online provider who provides access to an online client data management system accessed via www.sentlecrm.com which stores information as provided or entered by you. We deliver the necessary online tools and content to enable you to create, store, edit and export various forms of client information and data. We offer the Service by way of various membership tiers (each a Tier). The precise nature of name, price and functionality for each Tier is available on our Websites. www.sentle.com
3.2 All subscriptions start with a free trial version (Trial) and you will then have the option to upgrade to one of the Tiers for a subscription fee. If you do not upgrade your subscription to a Tier at the end of the Trial, your account will be suspended.
3.3 The content that we provide will be updated occasionally and we notify our users of new features via our blog, news page on our Websites and on the Service dashboard.
3.4 Although we will endeavour to ensure that your access to the Service is as constant as possible, we cannot guarantee that the Service will be completely uninterrupted or error-free. If the Service becomes unavailable as a result technical difficulties then we will take all reasonable commercial endeavours to restore your access to the Service as soon as is reasonably practicable. If we are unable to do so then you shall be permitted to exercise your cancellation rights as set out in these Terms.
3.5 In order to enable us to endeavour to ensure that your access to the Service is as constant as possible, you agree to provide us with all reasonable details and assistance reasonably needed by us to repair or restore the Service and/or our Websites.

4. HOW WE USE YOUR PERSONAL INFORMATION

4.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
4.2 We do not store any of your data locally. All of your data is stored on the cloud on Amazon web services infrastructure.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 Our account setup page will guide you through the steps you need to take to subscribe to the Service with us. You will initially be able to subscribe for the Trial before any payment details are asked of you.
5.2 If you choose to convert the Trial version into one of the Tiers, our order process via our dashboard on www.sentlecrm.com allows you to subscribe for a paid for Tier and you will be given the opportunity to choose between the different Tiers. Please take the time to read and check your order at each page of the order process.
5.3 After you have inserted your details and confirmed that you wish to upgrade from the Trial version to a Tier you will receive an e-mail from us acknowledging that our agreement to upgrade your Service and confirming that you have been subscribed to the Service. This email will mean that your order has been accepted. The Contract becomes formed at that point.

6. OUR RIGHT TO VARY THESE TERMS

6.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed (if any).
6.2 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) changes in relevant laws and regulatory requirements;
(b) changes to the way in which your information or data is managed or kept;
(c) any changes to the subscription fees; and
(d) to reflect the introduction of new features.
6.3 Every time you re-subscribe to our Service (which takes place when you cancel your subscription and subsequently subscribe to the Service again), the Terms in force at the time of your order will apply to the Contract between you and us.
6.4 If we have to revise these Terms, we will notify you to give you reasonable advance notice of the changes. The new Terms will not apply until your next subscription period so you will have ample time to cancel the Services, should you wish to do so.

7. PRICE, PAYMENT AND CANCELLATION

7.1 All subscription fees are quoted on our Websites and are charged in the currency shown.
7.2 The subscriptions fee exclude VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
7.3 Except for when you use the Trial Service (which is free), when you sign up to use any paid for Tiers you will be asked to provide the necessary credit or debit card details or to set up a direct debit. While you are subscribed to the Service you can choose whether you want your payment to us to automatically renew at the end of each monthly subscription period (Subscription Period) or whether you want to make payments manually unless you amend, downgrade or cancel your Service.
7.4 Downgrading. If you use your subscription page to downgrade the various features being offered under the various Tiers, you will have access to the Service you are currently subscribed to until the end of the relevant Subscription Period after which the your account will be downgraded. Your files will be saved and you will have access to all of your files. However, if you have downgraded various features you will not have access to any of the features which you previously had access to from the end of the Subscription Period. If you want to downgrade the Tier itself you must contact support@sentle.co.uk. We will then downgrade your Tier at the end of the relevant Subscription Period.
7.5 Cancellation. If you want to cancel your subscription instead of downgrading it you will have access to the Service until the end of the relevant Subscription Period after which you will no longer have access to your account or your files stored under your account. On the point of cancellation you will be prompted that all of your files will be permanently deleted after 30 days from the end of your Subscription Period. You can cancel your subscription to the Services by contacting support@sentle.co.uk.
7.6 We may change the subscription fee from time to time and will communicate any changes to the subscription fee to you on via our various communications channels on our Websites or via the Service. Changes to the subscription fee will in any event not take effect until the start of the next relevant Subscription Period following the date of the subscription price change in order to give you the opportunity to downgrade from or cancel your subscription. If you continue to use the Service after the price change you are deemed to have accepted the price change.
7.7 If you cancel your payment and/or terminate the Terms after the payment for the current Subscription Period has been debited from your account, we will not refund any subscription fees already paid to us. Instead, you will have access to the Service until the end of the Subscription Period.
7.8 The following applies in respect of payments and any failures to make payments by you:
(a) If you are paying by credit/debit card and have opted in for automatic payments we will issue an invoice to you at the end of each Subscription Period. We will then take payment from your account at the beginning of each Subscription Period. If, for any reason, we are unable to take payment from your account, we will automatically attempt to take payment 5 days after we issue our invoice to you. If, for any reason, we are unable to take payment from your account after our additional attempt to do so, we will attempt to retake payment automatically two more times over the period of 2 days. If we are still unable to take payment from your account, we reserve the right to suspend access to your account until payment has been made in full.
(b) If you are paying by credit/debit card and have not opted in for automatic payments, we will issue an invoice to you at the end of each Subscription Period. If you do not pay this invoice within 10 days following its date of issue, we reserve the right to suspend access to your account until payment has been made in full.
(c) If you are paying by direct debit, we will issue an invoice to you at the end of each Subscription Period (as above). We will attempt to take payment from your account on the date that the invoice was issued. If, for any reason, we are unable to take payment from your account and no payment has been received within 10 days following the date of the invoice, you will receive an overdue reminder and will have to provide payment by credit/debit card. In the meantime we reserve the right to suspend access to your account until payment has been made in full.
7.9 After 30 days of suspension in any of the cases listed in clauses 7.8 or 3.2 above, all of your data will be deleted.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Intellectual Property Rights means any copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
8.2 We will retain ownership of all rights, title and interest in and to all Intellectual Property Rights in the Services or any parts thereof.
8.3 You will retain ownership of all Intellectual Property Rights in all of your own materials used on or uploaded onto the Service and nothing in these Terms shall be construed as a transfer of ownership of Intellectual Property Rights from you to us.
8.4 However, so that we may lawfully provide you with the Services you grant us limited licence in the Intellectual Property Rights in your materials on terms that are set out in our Terms of Website Use.

8.5 When you subscribe to the Services you are granted a non-exclusive, non-transferable, worldwide, royalty free, licence to access and use the Intellectual Property Rights in the Service for the purpose of receiving and enjoying use of the Service during each Subscription Period.

9. ACCEPTABLE CONDUCT

9.1 You are prohibited from posting or transmitting to or from the Websites and/or the Service any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences, consents and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.2 You may not use the Websites or the Service:
(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) for the purpose of harming or attempting to harm minors in any way; or
(d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

10. CALL RECORDING

10.1 The Service provides you with the ability to record telephone calls which are stored against your contacts’ records. When you use this service you undertake to ensure that you will comply with all applicable laws in the recording process in storing and using any recording.
10.2 You agree that you shall indemnify and hold us harmless from all demands, liabilities, losses, costs and claims, including reasonable legal and professional fees, asserted against us, our agents, our other customers, officers and employees, that arise directly or indirectly as a result of your use of the call recording features in any way which is contrary to any of these Terms.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 Nothing in these Terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
11.2 Except to the extent expressly stated in this clause, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
11.3 Subject to clause 11.1 above:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:
(i) loss of profit;
(ii) loss of business;
(iii) any indirect or consequential loss;
(iv) any loss of data (except where such loss arises as a direct result of our negligence);
(v) business interruption; or
(vi) loss of business opportunity; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 150% of the total sums paid by you for the Services during the preceding 12 months of each claim made by you.

12. EVENTS OUTSIDE OUR CONTROL

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation failure, damage or breakdown of the servers of third party data storage facilities, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, extra-terrestrial or alien invasion, zombie apocalypse, or failure of public or private telecommunications networks or public or private data networks and network providers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
12.4 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 5 days. To cancel please contact us.

13. COMMUNICATIONS BETWEEN US

13.1 When we refer, in these Terms, to “in writing”, this will include e-mail but not fax.
13.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail to contact@sentle.co.uk.
13.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day (when banks in London are open for business) after posting or if sent by e-mail, one business day (when banks in London are open for business) after transmission.
(a) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(b) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

14. OTHER IMPORTANT TERMS

14.1 You confirm that you have authority to bind any business on whose behalf you use the Service and subscribe to the Service.
14.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
14.3 You acknowledge that in entering into the Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and any document expressly referred to in them.
14.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
14.5 We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
14.6 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
14.7 The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.8 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.9 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.10 These Terms and the Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
14.11 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Sentle Privacy and Cookies Policy

Sentle Limited (“we”, “our”, “us”) take the protection of your privacy seriously.

This privacy and cookies policy (“Policy”) (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also sets out your responsibilities for the processing of your personal data when using our Service (as defined below). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, and your data protection obligations in respect of your use of the Service.

By visiting www.sentle.com, www.sentlecrm.com or www.sentle.co.uk or www.engageinn.co.uk (collectively the “Website”) and using our Service (as defined below) you are accepting and consenting to the practice described in this policy.

For the purpose of the General Data Protection Regulation (EU) 2016/679, the data controller is Sentle Limited, a private limited company registered in England with number 10485027 whose registered office is at 4 Parkside Court, Greenhough Road, Lichfield, Staffordshire, England, WS13 7AU.

Sentle is an online client data management system accessed via our Website which stores information as provided or entered by you  (the “Service”). If you decide to register with and use the Service you will be asked to provide us with personal information including your name and contact details. By submitting your personal information, you consent to its collection, use and transfer in accordance with the terms of this Policy.

INFORMATION WE MAY COLLECT FROM YOU

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on or by uploading information onto our Website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Website, subscribe to our Service, using our Service, enter a competition, promotion or survey and when you report a problem with our Website or any other aspects of the Service. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description or information about data that you have tried to input or keep when using the Service.
• Information we collect about you. With regard to each of your visits to our Website we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, location tracking (such location tracking being subject to your approval through the Service) and any phone number and email used to call our customer service number.
• We may also collect publicly accessible data about you from social media websites that you visit when using the service.
• We may also collect non-personally identifiable information (e.g gender and location) to assist in providing the Service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified.

By submitting your Personal Data and non-personally identifiable information, you consent to the collection, use and transfer of your information in accordance with the terms of this Privacy Policy.

• Information we receive from other sources. This is information we receive about you if you use any other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) to provide the Service. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

USE MADE OF THE INFORMATION

We will only use your personal information for the following purposes:

• Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with full access and functionality of the Service;

• to provide you with information about other services we offer that are similar to those that you have already subscribed for or enquired about;

• to provide you, with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous subscription or negotiations of a subscription to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this;

• to notify you about changes to the Website or to our Service;
• to ensure that content from our Website is presented in the most effective manner for you and for your computer.
• to keep the Service secure by investigating and preventing abuse and fraud.
• to communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
• to administer, support, improve and develop our Service; and

• to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Service.

• Information we collect about you. We will use this information:
• to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our Service, when you choose to do so;
• as part of our efforts to keep our Website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our Website about services that may interest you or them.
• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the Service, you consent to Personal Data being collected, held and used in this way and for any other use you authorise.

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• Selected third parties including:
• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
• advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; and
• analytics and search engine providers that assist us in the improvement and optimisation of our Website.

We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorised access. We comply with the laws of the countries from which we operate.

We may disclose your Personal Data to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Sentle Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Sentle Limited, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Please note that this may include the transfer of your personal data to one or more countries outside the UK.

WHERE WE STORE YOUR PERSONAL DATA

By using our Website and/or our Service you consent to our third party service partners having access to your personal data, including those outside the European Economic Area (EEA). We always ensure that your data is only transferred in full accordance with UK data protection laws and/or applicable EU data protection law. In particular, this means that your data will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission has determined that a country provides an adequate level of protection) or the recipient is bound by standard contractual clause according to conditions provided by the European Commission (“EU Model Clauses”). You are responsible for checking the privacy policy of any third party websites we link to.  It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the storage of your personal data. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. You agree to keep confidential and not to disclose to any other individual or individuals for all time the user name and password related to your Sentle account. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

The security of your data is of the utmost importance to us which is why we use the safest and most reliable platform available to us.

We use Amazon Web Services (AWS) servers to store your data at various locations within Europe.

Amazon Web Services provide state of the art physical and environmental security, so you can rest assured that your data is in the safest place possible. More information about AWS security can be found here.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology (have the same level of security used by online banking systems). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

Consent. If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. We will inform you (before collecting your data) if we intend to use your data for such purposes of if we intend to disclose your information to any third party for such purposes. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.

We send push notifications from time to time in order to update you about any Service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device. If you change your mind about being contacted in the future, please click on the opt out options included in emails or the Service and we will remove you from our mailing lists.

Access to information. You have the right to access information held about you.

Right to deletion, rectification and data export. We permit you to delete, rectify and export information you have provided to us, subject to the conditions of our Customer Terms and our legal obligations.

Retention. We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service, for the purposes set out below.

After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Customer Terms, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete your Personal Data within 12 months of your account being closed.

We will retain de-personalised information after your account has been closed.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at the email address specified at the end of this Policy.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

If you choose to pay for the Service using a credit card, your credit card details are not stored by us.

Credit card details are encrypted and securely stored by Braintree, a division of PayPal, to enable us to automatically bill your credit card on a recurring basis. Details of the Braintree/PayPal services agreement can be found here.

If you choose to pay for the Service using Direct Debit, your bank account details are not stored by us. Bank account details are encrypted and securely stored by GoCardless, with whom we have partnered to process direct debit payment. Details of the GoCardless terms of service can be found here.

INFORMATION ABOUT OUR USE OF COOKIES

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and use the Service and also allows us to improve our Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Complaints: If you have any complaints about our use of your information please contact us as set out at the end of this Privacy Policy or contact the UK supervisory authority – The Information Commissioner’s Office (“ICO“).

CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.

Questions, comments and requests regarding this Policy are welcomed and should be sent by email to contact@sentle.co.uk

Sentle Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITES

These terms were most recently updated on: 24^th July 2017.

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our websites www.sentle.com, www.sentle.co.uk, www.sentlecrm.com (each a site and collectively our sites).

WHO WE ARE AND HOW TO CONTACT US

Our sites are operated by Sentle Limited (“we, us“). We are registered in England and Wales under company number 10485027 and have our registered office at 4 Parkside Court, Greenhough Road, Lichfield, Staffordshire, England, WS13 7AU. Our VAT number is 266 8576 49.

We are a private company limited by shares.

To contact us, please email support@sentle.co.uk.

BY USING ANY OF OUR SITES YOU ACCEPT THESE TERMS

By using any of our sites, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use any of our sites.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us, and information about the cookies on our site. By using our site, you consent to such processing.
• Our Terms of Supply for the Sentle Client Data Management System, which sets out the terms and conditions on which you subscribe to use our client data management system. By subscribing to this service you are agreeing to those terms and conditions.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use any of our sites, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the date set out at the beginning of these terms.

WE MAY MAKE CHANGES TO OUR SITES

We may update and change any of our sites from time to time to reflect changes to our users’ needs and our business priorities or to comply with relevant laws and regulations.

WE MAY SUSPEND OR WITHDRAW OUR SITES

Other than www.sentlecrm.com, our sites are made available free of charge but we advertise a service which is only available on a paid-for subscription basis.

We do not guarantee that any of our sites, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

OUR SITES ARE ONLY FOR USERS IN THE UK

Our sites are directed to people residing in the United Kingdom. We do not represent that content available on or through our sites is appropriate for use or available in other locations.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose or you are provided with a user ID code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user ID code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@sentle.co.uk.

HOW YOU MAY USE MATERIAL ON OUR SITES

Unless otherwise expressly stated, we are the owner or the licensee of all intellectual property rights in our sites, and in the material published on them.  Those works are protected by copyright laws and treaties around the world. All such rights are hereby reserved.

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON OUR SITES

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our sites contain links to other sites and resources provided by third parties (in particular within our news bulletin), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

Our sites may include features that allow information and materials to be uploaded by other users of the sites from time to time, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our sites do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on support@sentle.co.uk.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

• Subject always to the Terms of Supply for the Sentle Client Data Management System, we exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on them.
• Subject always to the Terms of Supply for the Sentle Client Data Management System, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our sites; or
• use of or reliance on any content displayed on our sites.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site and all of our services for business users. You agree not to use our site for any personal purposes.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our sites, you grant us the following rights to use that content:

• A non-exclusive worldwide irrevocable royalty free licence to store the content on our sites or on any of our associated or affiliated sites.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

RULES ABOUT LINKING TO OUR SITES

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our sites in any website that is not owned by you.

Our sites must not be framed on any other site, nor may you create a link to any part of our sites other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our sites other than that set out above, please contact support@sentle.co.uk.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the English courts.

OUR TRADING NAMES AND LOGOS ARE PROTECTED

The Sentle™ name and logo are trading names of Sentle Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

Sentle Data Security

The security of your data is of the utmost importance to us which is why we use the safest and most reliable platform available to us.

We use Amazon Web Services (AWS) servers to store your data at various locations within Europe.

Amazon Web Services provide state of the art physical and environmental security, so you can rest assured that your data is in the safest place possible. More information about AWS security can be found here.

All or our connections use Secure Sockets Layer (SSL) encryption, which in layman’s terms means that we have the same level of security used by online banking systems.

The components that make up Sentle (networks, servers, databases) are distributed over multiple locations meaning that should there be an issue in one of the locations our service will not be affected.