Sentle and GDPR

Helping you stay compliant with Sentle

What is this GDPR that everyone is on about?

You may have heard about GDPR? We thought we’d let you know what we’ve been up to here at Sentle to help prepare and make sure we’re all set. As we’re in the business of storing data it’s pretty important we are however as a customer you also have obligations regarding managing your data so the following is an overview created to help you, it’s not legal advice.

From May 25 2018 there are stricter obligations on businesses regarding the collection, management and storage of data. This is imposed by a new EU policy which is the General Data Protection Regulation (GDPR). The policy will affect anyone who stores personal identifiable information from any EU citizen such as name, email, address, date of birth, personal interests and more.

What is Sentle doing to help their customers with GDPR?

Sentle is our core CRM platform, launched in 2017 we are already in a very good place in terms of storing, processing and managing data as we’ve developed the software using compliant friendly technology.

Sentle also provides the base technology for our hospitality product ‘EngageInn’ so all of the actions we take in terms of compliance automatically apply to that product too.

We of course take privacy very seriously, we’ve reviewed the GDPR legislation and updated our privacy policy and data processing agreement in compliance with it.

We have also reviewed our functionality and the good news is that we already have many features in place that help process your data in a respectful manner.

What is Sentle’s commitments as a data processor

As a processor, Sentle commits to:

  • Processing personal data solely for the purposes of carrying out the services correctly: Sentle will never process your information for any other purposes (marketing, etc.).
  • Keeping your data inside the EU and only in countries recognised by the European Union as offering a sufficient degree of protection.
  • Applying strict security standards to provide a high level of security for our customers to give you peace of mind.
  • Reporting any data/security breach to you without “undue delay”.
  • Helping you meet your own regulatory obligations, by providing you with adequate documentation of our products and services.
  • Providing you with the ability at any time to ask any questions directly to for any data requests or any concerns you might have.

Who owns the personal data that is stored within Sentle?

Any data that is uploaded into Sentle is entirely your property for as long as you are a customer of Sentle Ltd. If you terminate your contract, your data will be deleted in accordance with our terms of service which can be found at:

At any time, you can export all your information that is held within Sentle into a format that can be easily imported to any 3rd party system. If one of your customers request an export of their data, you are able to do so at any time via their contact record within Sentle.

GDPR Knowledge Base

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