Sentle have developed EngageInn – specifically aimed at customers in the hospitality industry. Using Sentle’s core technology EngageInn captures customer data on site allowing you to send personal & relevant updates and offers via text message. 98% of text messages are read which is a statistic that is hard to ignore! Find out more about EngageInn here
Whether messaging about a new menu, food promotion or social events, the flexible tag-based system allows you to send a variety of messages to your customers based on your business activities. If you feel like you are having a quiet week you can be spontaneous and send out an offer to bring customers through your door!
Customer Loyalty (coming soon)
Rewarding loyal customers is easy with specific offers able to be sent and redeemed via the text-based system. All loyalty offers redeemed will be recorded allowing you to keep track of customer behaviour and product redemption.
Fully integrated text messaging allows you to quickly send job or shift alerts via personalised text messages to either a single or group of candidates that have been categorised using Sentle’s flexible tag system.
Click to Call telephony functionality and built in call recording means that you can easily listen back to candidate interviews, with two-way ‘conversational’ text messages allow you to keep track of shift alerts and responses. With all conversations neatly stored against candidate records.
Data Management and Storage
Candidate’s records, documentation and conversation history are all neatly and securely stored within Sentle. As a cloud-based system you can be confident that you will be able to access all your candidate data even when working remotely.
Shifts and placements can be added to the calendar giving you an overview of who is placed where and when. Automated text alerts and reminders can be set to keep candidates informed of their activities.
Personal and relevant communication is easily achieved through Sentle’s various communication channels. Mifid II compliant call recording comes as standard, out of the box.
Contact Database and Activity History
Disparate information is centralised via the Contact Database that sits at the heart of Sentle with all client communication and activity captured on their individual timeline for easy reference.
Secure Cloud Storage
Sentle’s FCA compliant document storage and data management system will ensure your client files and data are safe, secure and readily accessible.
Workflows and Automation
Improved productivity and data integrity are key benefits to using Sentle’s flexible and intuitive Task Lists that can be configured to match any business process.
Central Address Book
Whether you are a local club or a chartered society, Sentle’s intuitive address book and contact centred design ensures you’ll have all the data you need about your members at your fingertips.
Group text messages, alerts, voice, email and social. Sentle allows you to cater your communications to suit the needs and preferences of your members.
Payments and Subs (work in progress)
Single payments and recurring subscriptions can be setup through Sentle with support for credit card and direct debit payments as standard.
Automated reminders and alerts can be configured to be sent to your members with emergency messages such as venue changes and match cancellations easily communicated to all.
Enhanced customer engagement
Use Sentle to re-engage with customers you may not have seen for a while with a group message offering discount easily configured and sent.
From booking an appointment and receiving a text alert reminder to follow up actions, Sentle’s appointment manager will ensure the process is smooth and hassle free.
Reduce no shows
It’s proven that appointment reminders are an effective way of eliminating no shows and with Sentle’s conversational text messaging, your clients can be encouraged to update you quickly if they need to change or amend an appointment.
Accounts Integrations (work in progress)
Sentle’s integrations with accounting and bookkeeping packages such as Xero and Kashflow mean that you will always be on top of your accounts.
Central Customer Address Book
All customer details are neatly recorded and stored in Sentle’s address book allowing you to quickly search and contact the customer in question via the communication short cut buttons.
Job management and history
Bookings, invoices and payment history can be captured within Sentle ensuring it is easy to keep on track of each of your customers’ job progress and payment history.
The Sentle mobile app will allow you to update your customer details regardless of whether you are in the office or out on a job. See the download links at the bottom of the page for the iOS and Android versions!
Reward loyal customers with discounts and reach out to those you haven’t seen for a while. Automated alerts can be set up to remind customers of specific work requirements such as appliance service notifications.