Effective client management and communication is key to ongoing business success with customer satisfaction and retention crucial in an ever more competitive marketplace.
At Sentle we saw a gap in the market for a CRM product that combines a class leading and intuitive contact database with true ‘multi channel’ communication features allowing you to engage in a contextual and personal way with your clients.
There are too many disparate products in the market that don’t talk to each other leaving you with client data in folders over there, call notes scribbled on a pad on your desk and text messages sitting on your mobile.
Sentle brings all of these things together in one unified solution with these features as standard….out.of.the.box.
Our base at Loughborough University’s Advanced Technology and Innovation Centre means we are ideally situated to serve our customers located throughout the East Midlands.
If you would like a personal demo or meeting then please feel free to get in touch so we can discuss how Sentle can improve your client management and communication!
Contact Address Book
All contact details conveniently stored in one easily searchable list.
Sentle Mobile App
Take Sentle with you on the road with all activity updated and stored in your central Sentle system.
Document Storage System
Secure and configurable storage system for all contact files and documents.
Activity History Timeline
All activity for each contact is stored and displayed in an visual timeline.
Calendar and Appointment Manager
Set up appointments, meetings, reminders etc with automated text notifications and alerts.
Build ordered lists of tasks based on your specific business needs and processes.
Click to call contacts very easily through the main Sentle UI. No dialling of numbers, simple click on a contact’s number or the ‘make call’ shortcut.
Call Recordings and Notes
All telephone calls made through Sentle are recorded and easily accessed from the Contacts’ Activity Timeline making it easy to listen back to previous conversations where required.
Conversational SMS (text messaging)
Single or group text messages can be sent out of Sentle with your clients easily able to respond, with each conversation individually stored against their contact activity record.
Text alerts and reminders
Automatically update and remind clients about calendar activities, with messages personalised to further enhance engagement.
Easily hook up your emails to Sentle to allow you to keep all communication with your Sentle contacts in one place.